Returns Policy

At Heart Strings, we take pride in creating high-quality, handmade gifts that are designed to bring joy and last a lifetime. However, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, we’re here to help.

Our Policy
We offer a 14-day return policy from the date of delivery. If you’re unhappy with your order for any reason, you may return it for a refund or exchange, provided the item is in its original condition and packaging.

Eligibility for Returns
To be eligible for a return, your item must:

  • Be unused, undamaged, and in its original packaging.

  • Include all original tags, accessories, and documentation (e.g., greeting cards).

  • Be returned within 14 days of the delivery date.

Non-Returnable Items
Due to the custom-made nature of our products, the following items cannot be returned or exchanged:

  • Personalized or customized items (e.g., bears with special messages or alterations).

  • Items that have been used, damaged, or are not in their original condition.

How to Initiate a Return

  1. Contact Us: Email our customer care team at [insert email] within 14 days of receiving your order. Please include your order number and reason for return.

  2. Wait for Approval: Once your return request is approved, we’ll provide you with a return authorization number and instructions.

  3. Ship the Item: Securely package the item in its original packaging and ship it back to us using a trackable shipping method.

  4. Receive Your Refund or Exchange: Once we receive and inspect the returned item, we’ll process your refund or exchange within 5-7 business days.

Refunds

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped).

  • Please allow 5-7 business days for the refund to reflect in your account after processing.

Exchanges
If you’d like to exchange your item for a different product, please indicate this in your return request. Exchanges are subject to product availability.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at [insert email]. We’ll gladly replace the item or issue a full refund, including shipping costs.