Terms & Conditions

Welcome to Heart Strings! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing our site and making a purchase, you agree to comply with these terms. Please read them carefully.

1. General Information

  • Company Details: Heart Strings is a registered business operating in Australia.

  • Contact Information: For any inquiries, please contact us at [insert email/phone number].

  • Governing Law: These terms are governed by the laws of Australia and the state of [insert state, if applicable].

2. Use of Our Website

  • Eligibility: You must be at least 18 years old or have parental consent to use our website and make purchases.

  • Accuracy of Information: We strive to provide accurate product descriptions and pricing. However, errors may occur, and we reserve the right to correct them.

  • Prohibited Activities: You agree not to misuse our website, including but not limited to hacking, spamming, or engaging in fraudulent activities.

3. Orders and Payments

  • Order Acceptance: All orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order at our discretion.

  • Pricing: Prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax) where applicable.

  • Payment Methods: We accept major credit/debit cards and other payment methods as listed on our website.

  • Order Confirmation: You will receive an order confirmation email once your payment is processed.

4. Shipping and Delivery

  • Delivery Times: We aim to deliver orders within the estimated timeframe (e.g., 4 business days for express worldwide shipping). Delays may occur due to unforeseen circumstances.

  • Shipping Costs: Shipping fees are calculated at checkout and are non-refundable unless the return is due to an error on our part.

  • International Orders: Customers are responsible for any customs duties, taxes, or import fees.

5. Returns and Refunds

  • Returns Policy: Please refer to our Returns Policy for detailed information on eligibility, process, and timelines.

  • Refunds: Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item.

  • Non-Returnable Items: Customized or personalized items cannot be returned unless defective or damaged.

6. Intellectual Property

  • Ownership: All content on our website, including logos, images, and text, is the property of Heart Strings and is protected by copyright laws.

  • Use Restrictions: You may not reproduce, distribute, or use any content from our website without prior written consent.

7. Limitation of Liability

  • Product Use: Heart Strings is not liable for any damages or injuries resulting from the misuse of our products.

  • Website Use: We are not responsible for any losses or damages arising from the use of our website or inability to access it.

8. Privacy Policy

  • Data Collection: We collect and use your personal information in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as outlined.

9. Changes to Terms and Conditions

  • Updates: We reserve the right to update or modify these terms at any time. Changes will be effective immediately upon posting on our website.

  • Notification: Significant changes will be communicated to customers via email or a notice on our website.

10. Dispute Resolution

  • Negotiation: In the event of a dispute, we encourage you to contact us directly to resolve the issue amicably.

  • Mediation/Arbitration: If a resolution cannot be reached, disputes may be referred to mediation or arbitration in accordance with Australian law.